Apple: Background: Have desktop with **.*.* OS and wir...
A Apple customer review by GetHuman user ~Eunice from November 24th, 2017
Background on ~Eunice's case
GetHuman: ~Eunice - can you tell our other Apple customers when your case took place?
~Eunice: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Eunice a list of common Apple problems)
~Eunice: "Warranty claim" was why I was trying to call.
~Eunice's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eunice: Background: Have desktop with **.*.* OS and wireless laptop with **.*.* OS.**Upgraded desktop to **.** OS using the laptop Apple ID and Password. All went well.**Next day tried to update Keynote and was told that I could not do this with that Apple ID and password.**Called and talked to THREE apple technical people for a full ** minutes, who told me that they could not help me because I had (and forgotten) created an Apple ID and Password separately for the desktop which I and the technical people could not determine the password.**I am now locked out for upgrading my new **.** OS in the future. There must be a method to correct this.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Eunice: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eunice: I'd give them a four out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Eunice: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~Eunice: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eunice taken from his Apple customer service problem that occurred on November 18th, 2017.