Apple: My iPad hasn't been charging well for the past...

A Apple customer review by GetHuman user ~ohiopandaa from November 27th, 2017

Background on ~ohiopandaa's case

GetHuman: ~ohiopandaa - can you tell our other Apple customers when your case took place?
~ohiopandaa: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Apple, and if so, how?
~ohiopandaa: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
Shows ~ohiopandaa a list of common Apple problems
~ohiopandaa: "Track an order" was why I was trying to call.

~ohiopandaa's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ohiopandaa: My iPad hasn't been charging well for the past year or so. I called them up and within ** minutes she had me set up for an appointment at an Apple store for free even outside of my warranty. She was awesome.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~ohiopandaa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ohiopandaa: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~ohiopandaa: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
~ohiopandaa: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ohiopandaa taken from his Apple customer service problem that occurred on November 21st, 2017.

Apple

3.05 of 5 stars | 308 reviews
Apple ReviewsApple's Phone NumberAll Apple contact infoGeneral Apple customer service info
~ohiopandaa's Apple Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple in any way.
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