Apple: I bought a new I Phone * for my daughter's coll...

A Apple customer review by GetHuman user ~Tina from November 27th, 2017

Background on ~Tina's case

GetHuman: ~Tina - can you tell our other Apple customers when your case took place?
~Tina: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to Apple, and if so, how?
~Tina: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
Shows ~Tina a list of common Apple problems
~Tina: "Repairs" was why I was trying to call.

~Tina's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tina: I bought a new I Phone * for my daughter's college graduation. It took over * hours in line at *Th ave store. Today we try to set it up and our phone carrier told us this phone is black listed, flagged and cannot be used. I call Apple after ** min they tell me I have to go back to Manhattan store and swap phone. There was no explanation, no apology and no offer for compensation. Apple sold me a stolen phone or a refurbished one.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Tina: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tina: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Tina: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
~Tina: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tina taken from his Apple customer service problem that occurred on November 20th, 2017.

Apple

3.05 of 5 stars | 308 reviews
Apple ReviewsApple's Phone NumberAll Apple contact infoGeneral Apple customer service info
~Tina's Apple Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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