Apple: hello i really not satisfacted with apple ser...

A Apple customer review by GetHuman user GetHuman-sharath_ from December 1st, 2017

Background on GetHuman-sharath_'s case

GetHuman: GetHuman-sharath_ - can you tell our other Apple customers when your case took place?
GetHuman-sharath_: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman-sharath_: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-sharath_ a list of common Apple problems
GetHuman-sharath_: "Warranty claim" was why I was trying to call.

GetHuman-sharath_'s review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sharath_: hello i really not satisfacted with apple service due to the reason is that my phone charger is bu
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-sharath_: hello **i really not satisfacted with apple service due to the reason is that my phone charger is burn at the movement of charging and that time i am safe due to i was not touch my phone on charging time. and i have complained to apple team for regarding the same and also complained to service centre (izenica) they was replay after * days with the mail is that your adapter will not be replace under warranty. but my phone is under warranty till date. than i called to apple sapport team they saying your adapter is burned with high Voltage thats why your charger is not replaced.**i asking one quession to all this is not my mistake for burn the charger and i am safe at the time of burn. i hope apple is good with all services. so kindly take this complaint and support me for return my cha
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-sharath_: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sharath_: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-sharath_: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-sharath_: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sharath_ taken from his Apple customer service problem that occurred on November 26th, 2017.

Apple

3.05 of 5 stars | 308 reviews
Apple ReviewsApple's Phone NumberAll Apple contact infoGeneral Apple customer service info
GetHuman-sharath_'s Apple Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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