Apple tech support*apple care is marvelous. Th...
A Apple customer review by GetHuman user ~FAL from November 3rd, 2017
Background on ~FAL's case
GetHuman: ~FAL - can you tell our other Apple customers when your case took place?
~FAL: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~FAL a list of common Apple problems)
~FAL: "Complaint" was why I was trying to call.
~FAL's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FAL: Apple tech support*apple care is marvelous. The computers themselves are great to begin with but if you have a question, the nice thing about it is that you are always talking to someone i Austin, Texas, never out of the country. There is no language problems and the people are polite and knowledgeable.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~FAL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FAL: I'd give them a two out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~FAL: For that I would say one out of five.
GetHuman: And finally- any advice for other Apple customers?
~FAL: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FAL taken from his Apple customer service problem that occurred on October 29th, 2017.