Everyone raves about Apple Store Geniuses. Well...

A Apple customer review by GetHuman user ~Toastie from November 1st, 2017

Background on ~Toastie's case

GetHuman: ~Toastie - can you tell our other Apple customers when your case took place?
~Toastie: Yup. It was morning, on October 25th.
GetHuman: Did you reach out to Apple, and if so, how?
~Toastie: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Toastie a list of common Apple problems)
~Toastie: "Where to buy" was why I was trying to call.

~Toastie's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Toastie: Everyone raves about Apple Store Geniuses. Well, when your genius suddenly goes to lunch, and you're no longer in the queue, you can be left adrift for two hours, because no one has time to help you. Three broken iPhones in a span of * days. Two hours of **** at Apple store. The manager helped only in dragging the lunch-break guy back up front. No comp for lousy service. Switching to CREDO this week. Done with Apple.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Toastie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Toastie: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Toastie: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
~Toastie: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Toastie taken from his Apple customer service problem that occurred on October 25th, 2017.

Apple

3.05 of 5 stars | 308 reviews

~Toastie's Apple Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple in any way.

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