Apple: Eevntually I'm switched to someone who is not i...
A Apple customer review by GetHuman user ~s from November 11th, 2017
Background on ~s's case
GetHuman: ~s - can you tell our other Apple customers when your case took place?
~s: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~s a list of common Apple problems)
~s: "Complaint" was why I was trying to call.
~s's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~s: Eevntually I'm switched to someone who is not in customer support, but is a "call manager". After being dosconnected *three* times* I am now on hold for ** minutes and counting... they will not transfer me to someone who will help. She will not transfer me to a supervisor. She has put this call on hold and gone away. Better than disconnection?
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~s: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~s: I'd give them a one out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~s: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
~s: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~s taken from his Apple customer service problem that occurred on November 9th, 2017.