Apple: I am not the first, nor will I be the last, but...
A Apple customer review by GetHuman user ~blalocked from November 26th, 2017
Background on ~blalocked's case
GetHuman: ~blalocked - can you tell our other Apple customers when your case took place?
~blalocked: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~blalocked a list of common Apple problems)
~blalocked: "Refunds and Returns" was why I was trying to call.
~blalocked's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blalocked: I am not the first, nor will I be the last, but I received HUGE billing amounts to my iTunes account. But the CSR, Enid, quickly helped resolve these issues. The errors were on my part, so technically, Apple had the right to keep the charges. Very grateful for Enid's empathy and willingness to seek approval for reversal of the charges made to my account. Had she not, I would have been set back, financially, for some time. Very grateful!
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~blalocked: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blalocked: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~blalocked: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~blalocked: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blalocked taken from his Apple customer service problem that occurred on November 22nd, 2017.