Apple: it took me * hrs to talk to the right person wh...
A Apple customer review by GetHuman user ~kiley from November 25th, 2017
Background on ~kiley 's case
GetHuman: ~kiley - can you tell our other Apple customers when your case took place?
~kiley : Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~kiley a list of common Apple problems)
~kiley : "Complaint" was why I was trying to call.
~kiley 's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kiley : it took me * hrs to talk to the right person who actually helped me...I had called at * pm and then between that time and about six I had talked to three different customer service reps and then finally by about *:**pm talked to a senior advisor. one guy I had talked to seemed like he knew what he was doing, tells me to reset my whole phone and so I did, deleting everything off it... he then hung upand we got disconnected coming to find out when I called again a woman picked up... horrible. horrible job.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~kiley : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kiley : I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~kiley : For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~kiley : Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kiley taken from his Apple customer service problem that occurred on November 22nd, 2017.