Apple: I purchased an iPhone *GS almost two years ago...
A Apple customer review by GetHuman user ~JHC18823 from November 12th, 2017
Background on ~JHC18823's case
GetHuman: ~JHC18823 - can you tell our other Apple customers when your case took place?
~JHC18823: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~JHC18823 a list of common Apple problems)
~JHC18823: "Cancel service" was why I was trying to call.
~JHC18823's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JHC18823: I purchased an iPhone *GS almost two years ago, and decided to get AppleCare protection, just in case. Well, the silent switch on the side of my phone had been acting up for a while, and, eventually, it just stopped working. I called Apple technical support for help, thinking that they would understand the switch was broken and just replace my phone for free, because my AppleCare was still good. The first rep I talked to seemed absolutely clueless. She even had me turn off my phone while I was talking to her. Obviously, we got disconnected. The second rep was still making me check for software issues, and I eventually had to back-up my phone and restore it to factory settings. Not surprisingly, this process, which took at least ** minutes, was for nothing. The third rep I talked to was extremely chipper and said that he could get me an express replacement since I had AppleCare. I thought that the issue was finally being resolved. He then asked for my billing information, and I was conf
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~JHC18823: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JHC18823: I'd give them a one out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~JHC18823: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~JHC18823: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JHC18823 taken from his Apple customer service problem that occurred on November 10th, 2017.