I've called Apple's customer service only twice...

A Apple customer review by GetHuman user ~Megan from November 3rd, 2017

Background on ~Megan's case

GetHuman: ~Megan - can you tell our other Apple customers when your case took place?
~Megan: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Apple, and if so, how?
~Megan: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Megan a list of common Apple problems)
~Megan: "Device Support" was why I was trying to call.

~Megan's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Megan: I've called Apple's customer service only twice, and the first time around sucked, but the second time around was so helpful! The guy I talked to told me step by step instructions and told me what to do. He instructed me to contact Apple via email, and told me how to start the email. I ended up getting all of my lost content back free-of-charge with absolutely no hassle, and it took about ** hours for me to fully recover the lost content. Great support this time! I think it definitely depends on who answers the phone. If you get someone who is not helpful, I'd recommend that you hang up and call again. :)
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Megan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Megan: I'd give them a one out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Megan: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
~Megan: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Megan taken from his Apple customer service problem that occurred on November 2nd, 2017.

Apple

3.05 of 5 stars | 308 reviews

~Megan's Apple Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple in any way.

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