Apple: Internet scam locked my computer while in Safar...
A Apple customer review by GetHuman user ~The Miser from November 27th, 2017
Background on ~The Miser's case
GetHuman: ~The Miser - can you tell our other Apple customers when your case took place?
~The Miser: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~The Miser a list of common Apple problems)
~The Miser: "Cancel subscription" was why I was trying to call.
~The Miser's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Miser: Internet scam locked my computer while in Safari.*I tried several things to try deleting locked screen without success. Called apple tech and with a couple clicks and key strokes, problem fixed. Have had self induced problems before and these people have always rescued me.*I'm a new apple user and glad my kids talked me into trying their products.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~The Miser: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Miser: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~The Miser: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
~The Miser: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Miser taken from his Apple customer service problem that occurred on November 20th, 2017.