Apple: Worst customer service around. Phone warranty e...
A Apple customer review by GetHuman user GetHuman-345880 from November 28th, 2017
Background on GetHuman-345880's case
GetHuman: GetHuman-345880 - can you tell our other Apple customers when your case took place?
GetHuman-345880: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345880 a list of common Apple problems)
GetHuman-345880: "Repairs" was why I was trying to call.
GetHuman-345880's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345880: Worst customer service around. Phone warranty expired * month ago, phone's hardware broke, no fault of owner, they wouldn't do anything, not even apologize for their faulty products. I think they throw them in just to get more money since you are tied up with them already. Very poor service and no way to help even though it is obviously a faulty product to begin with.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-345880: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345880: I'd give them a one out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-345880: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-345880: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345880 taken from his Apple customer service problem that occurred on November 21st, 2017.