AppleCare: Apple is usually pretty good in customer care...
A AppleCare customer review by GetHuman user ~onerotten apple from October 29th, 2017
Background on ~onerotten apple's case
GetHuman: ~onerotten apple - can you tell our other AppleCare customers when your case took place?
~onerotten apple: Sure. It was evening, on October 22nd.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~onerotten apple a list of common AppleCare problems)
~onerotten apple: "Overcharge on Account" was why I was trying to call.
~onerotten apple's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~onerotten apple: Apple is usually pretty good in customer care, all it takes is one rotten apple to spoil their image. I had an exceptionally horrible woman take my call. serious attitude problem. didn't give me options, just kept talking and not listening. at the end, she commented i was insane for wanting to call the appleshop for an appointment. feel like complaining, but i think she'll get fired in due time.
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~onerotten apple: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~onerotten apple: I'd give them a five out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~onerotten apple: For that I would say five out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~onerotten apple: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~onerotten apple taken from his AppleCare customer service problem that occurred on October 22nd, 2017.