AppleCare: Generally get someone nearshore or home-shored...
A AppleCare customer review by GetHuman user ~suburbanites from October 30th, 2017
Background on ~suburbanites's case
GetHuman: ~suburbanites - can you tell our other AppleCare customers when your case took place?
~suburbanites: Yes. It was middle of the night, on October 26th.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~suburbanites a list of common AppleCare problems)
~suburbanites: "Technical support" was why I was trying to call.
~suburbanites's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suburbanites: Generally get someone nearshore or home-shored for the calls, very patient, very helpful in most cases, and if they feel like they cannot help, they'll schedule a Genius Bar appointment at a location of your choosing. All customer service should be as good.
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~suburbanites: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suburbanites: I'd give them a five out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~suburbanites: For that I would say four out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~suburbanites: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~suburbanites taken from his AppleCare customer service problem that occurred on October 26th, 2017.