AppleCare: Lousy customer service* they just lost a custom...
A AppleCare customer review by GetHuman user ~Will Never Order From Apple Ag from November 14th, 2017
Background on ~Will Never Order From Apple Ag's case
GetHuman: ~Will Never Order From Apple Ag - can you tell our other AppleCare customers when your case took place?
~Will Never Order From Apple Ag: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~Will Never Order From Apple Ag a list of common AppleCare problems)
~Will Never Order From Apple Ag: "Cancel Subscription" was why I was trying to call.
~Will Never Order From Apple Ag's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Will Never Order From Apple Ag: Lousy customer service* they just lost a customer. Apple Print Products misprinted my calendar project, Apple customer service kept me on hold for ** hours with * different representatives, initially only offered a "discount coupon" for future orders, would not admit error, and only grudgingly refunded me. I will never order from Apple again.
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~Will Never Order From Apple Ag: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Will Never Order From Apple Ag: I'd give them a five out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~Will Never Order From Apple Ag: For that I would say four out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~Will Never Order From Apple Ag: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Will Never Order From Apple Ag taken from his AppleCare customer service problem that occurred on November 5th, 2017.