AppleCare: My wait wasn't *** minutes...it was * days! On...
A AppleCare customer review by GetHuman user ~SadMac from November 3rd, 2017
Background on ~SadMac's case
GetHuman: ~SadMac - can you tell our other AppleCare customers when your case took place?
~SadMac: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~SadMac a list of common AppleCare problems)
~SadMac: "Technical Support" was why I was trying to call.
~SadMac's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SadMac: My wait wasn't *** minutes...it was * days! On January **, ****, I called AppleCare and was informed that my AppleCare warranty had expired (it hadn't). I had to fax copies of my original receipt, serial number, certificate, and I also included the dealer name (PeachMac) and phone number where I purchased the MacBook Pro and the AppleCare warranty. On January **, ****, they finally called me back and told me that they were originally mistaken about the warranty being expired, and that now my AppleCare warranty was invalid because my MacBook Pro was used, refurbished, ** years old, and sold to me fraudulently as new by PeachMac. I asked repeatedly to speak to a supervisor and was not allowed to. I finally got the name and number of a person "guaranteed" to speak to me. When I called the number, there was a recording that said the person's voice mail was full and to press "*" for help. When I pressed "*" the recording said. "* is not a valid option." On January **, ****, I called my husb
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~SadMac: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SadMac: I'd give them a five out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~SadMac: For that I would say five out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~SadMac: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SadMac taken from his AppleCare customer service problem that occurred on October 31st, 2017.