AppleCare: Short wait(mind you I called on a Monday mornin...
A AppleCare customer review by GetHuman user ~Jay Kay from November 11th, 2017
Background on ~Jay Kay's case
GetHuman: ~Jay Kay - can you tell our other AppleCare customers when your case took place?
~Jay Kay: Sure. It was late at night, on November 8th.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay Kay a list of common AppleCare problems)
~Jay Kay: "Returns" was why I was trying to call.
~Jay Kay's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay Kay: Short wait(mind you I called on a Monday morning),the rep was helpful,I was transferred to the correct departments.
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~Jay Kay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay Kay: I'd give them a two out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~Jay Kay: For that I would say five out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~Jay Kay: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay Kay taken from his AppleCare customer service problem that occurred on November 8th, 2017.