AppleCare: Very good. I've learned that when one calls, yo...
A AppleCare customer review by GetHuman user ~pattyleib from November 21st, 2017
Background on ~pattyleib's case
GetHuman: ~pattyleib - can you tell our other AppleCare customers when your case took place?
~pattyleib: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~pattyleib a list of common AppleCare problems)
~pattyleib: "Overcharge on Account" was why I was trying to call.
~pattyleib's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pattyleib: Very good. I've learned that when one calls, you need to know how to be specific enough to relay your question. If you are, they can answer it. The language of technology is unfamiliar to many, if not most, people. Asking for patience really helps. The people I've talked with are usually very good at providing an answer. Again, that is if I am specific enough. Kindness always helps. Thank you.
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~pattyleib: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pattyleib: I'd give them a four out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~pattyleib: For that I would say three out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~pattyleib: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pattyleib taken from his AppleCare customer service problem that occurred on November 18th, 2017.