Apria Healthcare: Customer service can't and won't do anything fo...
A Apria Healthcare customer review by GetHuman user ~Painintheneck from November 24th, 2017
Background on ~Painintheneck's case
GetHuman: ~Painintheneck - can you tell our other Apria Healthcare customers when your case took place?
~Painintheneck: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~Painintheneck a list of common Apria Healthcare problems)
~Painintheneck: "Coverage question" was why I was trying to call.
~Painintheneck's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Painintheneck: Customer service can't and won't do anything for you. They are in fact told they must get permission from a supervisor before they can proceed with ANYTHING. Of course no supervisor is available at the time so they put you on hold AGAIN for **minutes before a supervisor takes the call and tells you that she can't do anything because it's the responsibility of your branch office and then refuses to contact the branch office for you. In the end nothing gets done. After waiting three weeks for a prescribed prosthetic, they knowingly shipped me the wrong one and REFUSED to do anything to correct their mistake. This company should be forced to close and no health insurer should continue doing business with them. We, as health insurance consumers should demand that our insurance carriers use different providers. I have not seen ONE positive comment on ANY of numerous sites about APRIA. Supervisor Ruth and service reps Vicky, Ashley, and others whose names I did not write down are incompe
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~Painintheneck: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Painintheneck: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~Painintheneck: For that I would say three out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~Painintheneck: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Painintheneck taken from his Apria Healthcare customer service problem that occurred on November 19th, 2017.