Apria Healthcare: I am in the insurance field. There is no way my...
A Apria Healthcare customer review by GetHuman user ~Ins Agent from November 23rd, 2017
Background on ~Ins Agent's case
GetHuman: ~Ins Agent - can you tell our other Apria Healthcare customers when your case took place?
~Ins Agent: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~Ins Agent a list of common Apria Healthcare problems)
~Ins Agent: "Get insurance" was why I was trying to call.
~Ins Agent's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ins Agent: I am in the insurance field. There is no way my clients would hold for me for nearly an hour and still not get an answer. They would look for a new insurance agent. I know we are going to look for someone else. We have an unauthorized charge of $** - we have been trying to resolve for * days. RIDICULOUS -
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~Ins Agent: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ins Agent: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~Ins Agent: For that I would say three out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~Ins Agent: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ins Agent taken from his Apria Healthcare customer service problem that occurred on November 16th, 2017.