Apria Healthcare: I had called them for four weeks in a row to tr...
A Apria Healthcare customer review by GetHuman user ~svh1092 from November 20th, 2017
Background on ~svh1092's case
GetHuman: ~svh1092 - can you tell our other Apria Healthcare customers when your case took place?
~svh1092: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~svh1092 a list of common Apria Healthcare problems)
~svh1092: "Overcharge/Strange charge" was why I was trying to call.
~svh1092's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~svh1092: I had called them for four weeks in a row to try and pick up the equipment that I had rented from them. In those four weeks they would come at the wrong time or different day all together. I would call back and they would give me some excuse. It was very frustrating because we would wait around and the people would never show up. On the fourth well I finally told them that if someone does not come pick this up I will call the attorney general's office, after I said that the guy on the phone told me I could take it to them* really, I told him I just went through surgery and couldn't pick it up take it to them. How inconsiderate. That Monday they finally came and got it. I do not feel that anyone should have to go through something this horrible. The customer service reps were disrespectful, incompetent and untrained. I don't know how they stay in business.
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~svh1092: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~svh1092: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~svh1092: For that I would say two out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~svh1092: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~svh1092 taken from his Apria Healthcare customer service problem that occurred on November 14th, 2017.