Apria Healthcare: Phoned local Apria office in Springfield, OR.*G...
A Apria Healthcare customer review by GetHuman user GetHuman-335089 from November 21st, 2017
Background on GetHuman-335089's case
GetHuman: GetHuman-335089 - can you tell our other Apria Healthcare customers when your case took place?
GetHuman-335089: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-335089 a list of common Apria Healthcare problems)
GetHuman-335089: "Renew coverage" was why I was trying to call.
GetHuman-335089's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-335089: Phoned local Apria office in Springfield, OR.*Gave me a billing number. Tried to call for two days and got only busy signal. Got another number to call from local office. Got message that "We know your time is valuable. Someone will be with you in a moment. Listed to this for about ** minutes. Someone answered. Told them what I wanted. Finally someone else answered. Told them what I want. Got transferred again. Finally hung up in frustration. All I wanted was Apria to send me a statement on four charges on my MC account. I have no idea what I was being charged for.
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
GetHuman-335089: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-335089: I'd give them a four out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
GetHuman-335089: For that I would say one out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
GetHuman-335089: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-335089 taken from his Apria Healthcare customer service problem that occurred on November 17th, 2017.