Apria Healthcare: Possibly the worst customer service I have ever...
A Apria Healthcare customer review by GetHuman user ~The Gipper from November 26th, 2017
Background on ~The Gipper's case
GetHuman: ~The Gipper - can you tell our other Apria Healthcare customers when your case took place?
~The Gipper: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~The Gipper a list of common Apria Healthcare problems)
~The Gipper: "Renew coverage" was why I was trying to call.
~The Gipper's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Gipper: Possibly the worst customer service I have ever experienced. Virtually impossible to call on a timely fashion. Charged my credit card * weeks after I picked up my CPAP for some unknown reason with additional charges for items they said were omitted at the beginning. I had to dispute the charge with my credit card co. Because you literally can not call them. I stopped my auto supply renewal and ran away from this company. I advise you do the same.
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~The Gipper: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Gipper: I'd give them a two out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~The Gipper: For that I would say three out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~The Gipper: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Gipper taken from his Apria Healthcare customer service problem that occurred on November 22nd, 2017.