Apria Healthcare: Worst Co. I have had to deal with!! Totally scr...
A Apria Healthcare customer review by GetHuman user ~jis3dogs from November 26th, 2017
Background on ~jis3dogs's case
GetHuman: ~jis3dogs - can you tell our other Apria Healthcare customers when your case took place?
~jis3dogs: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~jis3dogs a list of common Apria Healthcare problems)
~jis3dogs: "Make/Chase a claim" was why I was trying to call.
~jis3dogs's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jis3dogs: Worst Co. I have had to deal with!! Totally screwed up billing. Changed my start date from March to Aug. because they screwed up paperwork. Incomplete information so Medicare denied. Instead of fixing, just billed secondary (Blue Cross). They also denied due to lack of information. Now they are sending me threatening letters and are going to bill my credit card! Am going to take the CPAP machine and give it back. Can't handle the stress. Most inept, incompetent company I have seen. Too bad. Beware!!!
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~jis3dogs: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jis3dogs: I'd give them a three out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~jis3dogs: For that I would say two out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~jis3dogs: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jis3dogs taken from his Apria Healthcare customer service problem that occurred on November 18th, 2017.