Apria Healthcare: still waiting for wheelchair and promised befor...
A Apria Healthcare customer review by GetHuman user ~gy243543 from November 27th, 2017
Background on ~gy243543's case
GetHuman: ~gy243543 - can you tell our other Apria Healthcare customers when your case took place?
~gy243543: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~gy243543 a list of common Apria Healthcare problems)
~gy243543: "Make/Chase a claim" was why I was trying to call.
~gy243543's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gy243543: still waiting for wheelchair and promised before *p.m. got voicemail , first time, then called to set up delivery, then waited * hours , no delivery, called to ck staus, said left voice mail, and did call but no evidence on phone saying they call, got all info and even charged my visa. thinking everything is a ok and will get wheelchair soon...*:** p.m. no wheelchair...still waiting til * p.m.
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~gy243543: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gy243543: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~gy243543: For that I would say two out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~gy243543: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gy243543 taken from his Apria Healthcare customer service problem that occurred on November 25th, 2017.