AquaSupercenter.com: I ordered a pool pump on May **th that was disc...
A AquaSupercenter.com customer review by GetHuman user ~greenpool from November 11th, 2017
Background on ~greenpool's case
GetHuman: ~greenpool - can you tell our other AquaSupercenter.com customers when your case took place?
~greenpool: Yup. It was afternoon, on November 4th.
GetHuman: Did you reach out to AquaSupercenter.com, and if so, how?
GetHuman: And which of these common AquaSupercenter.com customer issues best describes the reason you wanted to talk to them?
(Shows ~greenpool a list of common AquaSupercenter.com problems)
~greenpool: "Overcharge/Strange charge" was why I was trying to contact.
~greenpool's review of AquaSupercenter.com customer service
GetHuman: So how would you sum up your experience for GetHuman's AquaSupercenter.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greenpool: I ordered a pool pump on May **th that was discontinued and they emailed me and told me it had been replaced with a comparable one...fine. After * days I emailed them back and asked for a tracking * only to find out they hadn't processed the order because of the item change. The only way you can get customer service is through emails which is time consuming. I have a customer service rep but won't post their name. After almost * weeks and green pool without circulation I am very dissappointed in Aqua Super Center...America's largest supplier!
GetHuman: Let's quantify your experience contacting AquaSupercenter.com. On a scale of 1 to 5, how easy is it go get help on a AquaSupercenter.com problem?
~greenpool: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greenpool: I'd give them a five out of five on communication.
GetHuman: And what about AquaSupercenter.com's ability to quickly and effectively address your problem?
~greenpool: For that I would say four out of five.
GetHuman: And finally- any advice for other AquaSupercenter.com customers?
~greenpool: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AquaSupercenter.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greenpool taken from his AquaSupercenter.com customer service problem that occurred on November 4th, 2017.
AquaSupercenter.com
3.33 of 5 stars | 2 reviews
~greenpool's AquaSupercenter.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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