Ariens: Horrible is being kind. Had to wait to speak w...
A Ariens customer review by GetHuman user GetHuman-332518 from November 19th, 2017
Background on GetHuman-332518's case
GetHuman: GetHuman-332518 - can you tell our other Ariens customers when your case took place?
GetHuman-332518: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Ariens, and if so, how?
GetHuman: And which of these common Ariens customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-332518 a list of common Ariens problems)
GetHuman-332518: "Repairs" was why I was trying to call.
GetHuman-332518's review of Ariens customer service
GetHuman: So how would you sum up your experience for GetHuman's Ariens customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-332518: Horrible is being kind. Had to wait to speak with someone. Then when I did I got put back on hold forever. This is the worst service I've ever endured.
GetHuman: Let's quantify your experience contacting Ariens. On a scale of 1 to 5, how easy is it go get help on a Ariens problem?
GetHuman-332518: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-332518: I'd give them a one out of five on communication.
GetHuman: And what about Ariens's ability to quickly and effectively address your problem?
GetHuman-332518: For that I would say two out of five.
GetHuman: And finally- any advice for other Ariens customers?
GetHuman-332518: Call them early in the day or late. Don't forget any personal or account information you might need for Ariens to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-332518 taken from his Ariens customer service problem that occurred on November 17th, 2017.
Ariens
2.80 of 5 stars | 4 reviews
GetHuman-332518's Ariens Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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