Assurance Wireless: First they did credit my account twice. Their a...
A Assurance Wireless customer review by GetHuman user GetHuman-341820 from November 23rd, 2017
Background on GetHuman-341820's case
GetHuman: GetHuman-341820 - can you tell our other Assurance Wireless customers when your case took place?
GetHuman-341820: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341820 a list of common Assurance Wireless problems)
GetHuman-341820: "Setup service" was why I was trying to call.
GetHuman-341820's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341820: First they did credit my account twice. Their automated system needs the customer to convert where your money goes.The service was poor. Trying to fix mistakes made. Bottom line they weren't going to credit my account again. Employee Michael * sj****** said "the customer is not right", it was my fault, I should have used "common sense"
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
GetHuman-341820: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341820: I'd give them a one out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
GetHuman-341820: For that I would say two out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
GetHuman-341820: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341820 taken from his Assurance Wireless customer service problem that occurred on November 18th, 2017.