Assurance Wireless: This is the second time I have dealt with a cus...
A Assurance Wireless customer review by GetHuman user ~Susan Love from November 23rd, 2017
Background on ~Susan Love's case
GetHuman: ~Susan Love - can you tell our other Assurance Wireless customers when your case took place?
~Susan Love: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Love a list of common Assurance Wireless problems)
~Susan Love: "Cancel service" was why I was trying to call.
~Susan Love's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Love: This is the second time I have dealt with a customer service representative to add mins*texts to my plan, and both times I had courteous, efficient service. I never have a problem understanding the reps, I don't understand why people say this.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Susan Love: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Love: I'd give them a one out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Susan Love: For that I would say two out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Susan Love: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Love taken from his Assurance Wireless customer service problem that occurred on November 17th, 2017.