Assurance Wireless: I added $**.** for *** minutes and *** texts an...
A Assurance Wireless customer review by GetHuman user GetHuman-162865 from November 24th, 2017
Background on GetHuman-162865's case
GetHuman: GetHuman-162865 - can you tell our other Assurance Wireless customers when your case took place?
GetHuman-162865: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-162865 a list of common Assurance Wireless problems)
GetHuman-162865: "Change plan" was why I was trying to call.
GetHuman-162865's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-162865: I added $**.** for *** minutes and *** texts and they did not add them so I called and they basically said I was screwed and would only give me a $*.** credit even though they saw the $**.** because I did it through the Verizon site I was being penalized???? For a poor person this is horrible!!!!! It is stealing!
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
GetHuman-162865: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-162865: I'd give them a two out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
GetHuman-162865: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
GetHuman-162865: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-162865 taken from his Assurance Wireless customer service problem that occurred on November 23rd, 2017.