Assurance Wireless: I am not able to see call history on logged in...

A Assurance Wireless customer review by GetHuman user GetHuman-ralven from December 2nd, 2017

Background on GetHuman-ralven's case

GetHuman: GetHuman-ralven - can you tell our other Assurance Wireless customers when your case took place?
GetHuman-ralven: Yes I can. It was evening, on November 26th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman-ralven: I used the 888-321-5880 number I found for on the GetHuman Assurance Wireless customer phone number page I was on: Assurance Wireless Customer Service Phone Number
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ralven a list of common Assurance Wireless problems)
GetHuman-ralven: "Technical support" was why I was trying to call.

GetHuman-ralven's review of Assurance Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ralven: I am not able to see call history on logged in to the Virgin Mobile website. I was told, even after reporting to FCC, that it is for the protection of the caller. So that means that if i pay for service anyone can somehow get my contact info and call me to continuously market, harass, or so on. I was told to make police report if i felt harrassed. The problem is that I would have to make a police report almost every day. So they protect the caller but where is my protection if I pay for service.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
GetHuman-ralven: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ralven: I'd give them a four out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
GetHuman-ralven: For that I would say three out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
GetHuman-ralven: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ralven taken from his Assurance Wireless customer service problem that occurred on November 26th, 2017.

Assurance Wireless

3.35 of 5 stars | 233 reviews

GetHuman-ralven's Assurance Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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