Assurance Wireless: I asked how I could top up without it taking my...

A Assurance Wireless customer review by GetHuman user ~ANGRY CUSTOMER from November 17th, 2017

Background on ~ANGRY CUSTOMER's case

GetHuman: ~ANGRY CUSTOMER - can you tell our other Assurance Wireless customers when your case took place?
~ANGRY CUSTOMER: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
~ANGRY CUSTOMER: I used the 888-321-5880 number I found for on the GetHuman Assurance Wireless customer phone number page I was on: Assurance Wireless Customer Service Phone Number
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ANGRY CUSTOMER a list of common Assurance Wireless problems)
~ANGRY CUSTOMER: "Complaint" was why I was trying to call.

~ANGRY CUSTOMER's review of Assurance Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANGRY CUSTOMER: I asked how I could top up without it taking my $*.** and started deducting .** a min. She kept going reading everything only, avoided the question, told me to try it on ********, I sent *-messages for help called ***, everyphone number I could find took about an hour, I asked for a direct phone number to customer service, she kept telling me to hold on a sec, I asked her not to give me the ***-***-**** number she said hold on a sec, well *-minutes later she gave me ***-***-****, I am so angry with them this phone I want to smash this phone into **** pieces, over and over again every month I go thru it. Done with them before I break something, oh and customer service is hard to understand heavy accent, they treat you like you are stupider than they are. Absolutely hate their service, worst ever. Never did answer my question.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~ANGRY CUSTOMER: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANGRY CUSTOMER: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~ANGRY CUSTOMER: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~ANGRY CUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANGRY CUSTOMER taken from his Assurance Wireless customer service problem that occurred on November 15th, 2017.

Assurance Wireless

3.35 of 5 stars | 233 reviews

~ANGRY CUSTOMER's Assurance Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Assurance Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Assurance Wireless in any way.

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