Assurance Wireless: I called today *-*-**** exactly one month ago a...
A Assurance Wireless customer review by GetHuman user ~sheila from November 18th, 2017
Background on ~sheila's case
GetHuman: ~sheila - can you tell our other Assurance Wireless customers when your case took place?
~sheila: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~sheila a list of common Assurance Wireless problems)
~sheila: "Device Support" was why I was trying to call.
~sheila's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sheila: I called today *-*-**** exactly one month ago a supervisor told me because my internet was not working he wld give me the entire pkg $**.** for free this month, It did not happen OF COURSE SUPERVISOR ANGELICA got on the line acting like nothing ever happened and since supervisor did not put notes to this fact I am **** out of luck. You can be lied to! even though this paln gives you free *** min *** text, I guess they feel they can treat anyway they feel like. I normally add more min each month I will not anymore. These people ***** you because they can.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~sheila: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sheila: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~sheila: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~sheila: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sheila taken from his Assurance Wireless customer service problem that occurred on November 11th, 2017.