Assurance Wireless: I have tried to get my pin*.they said they woul...
A Assurance Wireless customer review by GetHuman user ~Emanuel Sepulveda from November 18th, 2017
Background on ~Emanuel Sepulveda's case
GetHuman: ~Emanuel Sepulveda - can you tell our other Assurance Wireless customers when your case took place?
~Emanuel Sepulveda: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Emanuel Sepulveda a list of common Assurance Wireless problems)
~Emanuel Sepulveda: "Overcharge/Strange charge" was why I was trying to call.
~Emanuel Sepulveda's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emanuel Sepulveda: I have tried to get my pin*.they said they would send me a text and I received nothing.I dont remember my pin or my favorit city.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Emanuel Sepulveda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emanuel Sepulveda: I'd give them a one out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Emanuel Sepulveda: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Emanuel Sepulveda: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emanuel Sepulveda taken from his Assurance Wireless customer service problem that occurred on November 15th, 2017.