Assurance Wireless: they say the tower was having problems a week a...

A Assurance Wireless customer review by GetHuman user ~souljourney7 from November 20th, 2017

Background on ~souljourney7's case

GetHuman: ~souljourney7 - can you tell our other Assurance Wireless customers when your case took place?
~souljourney7: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
~souljourney7: I used the 888-321-5880 number I found for on the GetHuman Assurance Wireless customer phone number page I was on: Assurance Wireless Customer Service Phone Number
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~souljourney7 a list of common Assurance Wireless problems)
~souljourney7: "Update account information" was why I was trying to call.

~souljourney7's review of Assurance Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~souljourney7: they say the tower was having problems a week ago now that I have not been able to talk to anyone what am I suppose to do its been before valentines day I have missed talking to my grandson missed * doctors appts and still they are not saying why they never even told me this ahead of time if I here * more day WHATEVER am I gonna do about past times this is CRAZZZZY not fair than they say they will put * dollars on our accounts for what no PHONE now that's a new one ......
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~souljourney7: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~souljourney7: I'd give them a three out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~souljourney7: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~souljourney7: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~souljourney7 taken from his Assurance Wireless customer service problem that occurred on November 17th, 2017.

Assurance Wireless

3.35 of 5 stars | 233 reviews

~souljourney7's Assurance Wireless Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Assurance Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Assurance Wireless in any way.

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