Assurance Wireless: I reapplied * times in * months still can't co...
A Assurance Wireless customer review by GetHuman user ~thomas from November 22nd, 2017
Background on ~thomas's case
GetHuman: ~thomas - can you tell our other Assurance Wireless customers when your case took place?
~thomas: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~thomas a list of common Assurance Wireless problems)
~thomas: "Change plan" was why I was trying to call.
~thomas's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thomas: I reapplied * times in * months still can't communicate with me to let me know what's is going on I am a single mom trying yo make it in life.insurance wireless told me when I called to check on my application, sorry your is not correct,*,sorry you need to fax it again *.sorry can you sent another application? * sorry I have another fax please sent your application. Wow what is going on with customer service?
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~thomas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thomas: I'd give them a four out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~thomas: For that I would say three out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~thomas: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thomas taken from his Assurance Wireless customer service problem that occurred on November 14th, 2017.