Assurance Wireless: I would have liked to review actual phone servi...
A Assurance Wireless customer review by GetHuman user ~Brendaanderson from November 21st, 2017
Background on ~Brendaanderson's case
GetHuman: ~Brendaanderson - can you tell our other Assurance Wireless customers when your case took place?
~Brendaanderson: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Brendaanderson a list of common Assurance Wireless problems)
~Brendaanderson: "Device Support" was why I was trying to call.
~Brendaanderson's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brendaanderson: I would have liked to review actual phone service rather than the approval process. However, I applied for a phone in April by a customer representative outside the Walmart. I was told to call in * days if I had not received the phone. I called and was told that someone had used my address to get a phone and I was not contacted to verify that I had given them permission to use my address so that was fraudgilent on your part. *This process took * weeks, now I 'm told that I will be sent verification papers to mail back within *-** days*which will be an additional * weeks to verify that I, the homeowner can be approved for service. Before I talked with a customer rep today(*-*-**)I received three(*)applications instead of verification documents. What I believe is that this company needs qualified customer service reps who know what customer in customer service means and are dedicated to putting the customer first. Real customer service workers advocate for their customers to make sure th
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Brendaanderson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brendaanderson: I'd give them a one out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Brendaanderson: For that I would say two out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Brendaanderson: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brendaanderson taken from his Assurance Wireless customer service problem that occurred on November 15th, 2017.