Asurion: Due to a mistake by Verizon (activating the wro...
A Asurion customer review by GetHuman user ashsmith from November 29th, 2017
Background on ashsmith's case
GetHuman: ashsmith - can you tell our other Asurion customers when your case took place?
ashsmith: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ashsmith a list of common Asurion problems)
ashsmith: "Repairs" was why I was trying to call.
ashsmith's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
ashsmith: Due to a mistake by Verizon (activating the wrong phone on my number), I was unable to complete my claim multiple times. Customer service was horrendous, and very unhelpful. I was transferred multiple times and told to talk to Verizon who in turn sent me right back to Asurion. The lack of communication and integration between the two companies makes the process absolutely repulsive. So thanks Verizon! and Jennifer C. of the Spartanburg, SC store, for costing me several hours on the phone and * trips to Verizon! And thanks Asuiron for treating me like a criminal attempting to commit insurance fraud! I will be switching to Apple Care as soon as possible!
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
ashsmith: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
ashsmith: I'd give them a three out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
ashsmith: For that I would say two out of five.
GetHuman: And finally- any advice for other Asurion customers?
ashsmith: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ashsmith taken from his Asurion customer service problem that occurred on November 23rd, 2017.