Asurion: I called the phone number * times. I finally f...
A Asurion customer review by GetHuman user ~ Angry Asurion User from November 18th, 2017
Background on ~ Angry Asurion User's case
GetHuman: ~ Angry Asurion User - can you tell our other Asurion customers when your case took place?
~ Angry Asurion User: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~ Angry Asurion User a list of common Asurion problems)
~ Angry Asurion User: "Make a claim" was why I was trying to call.
~ Angry Asurion User's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ Angry Asurion User: I called the phone number * times. I finally figured out which buttons to push to speak to a human. The human hung up on me. I called sprint service. They connected me to a human at Asurion. She finally provided me with the service I had called in for for my Sprint phone. IT SHOULD NOT TAKE SO MUCH TIME,OR BE SO BLEEPING DIFFICULT!
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~ Angry Asurion User: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ Angry Asurion User: I'd give them a four out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~ Angry Asurion User: For that I would say one out of five.
GetHuman: And finally- any advice for other Asurion customers?
~ Angry Asurion User: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ Angry Asurion User taken from his Asurion customer service problem that occurred on November 14th, 2017.