Asurion: They are so dishonest .they never *Mentioned...

A Asurion customer review by GetHuman user GetHuman-dawncre from November 29th, 2017

Background on GetHuman-dawncre's case

GetHuman: GetHuman-dawncre - can you tell our other Asurion customers when your case took place?
GetHuman-dawncre: Yes. It was morning, on November 27th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman-dawncre: I used the 877-320-2237 number I found for on the GetHuman Asurion customer phone number page I was on: Asurion Customer Service Phone Number
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dawncre a list of common Asurion problems)
GetHuman-dawncre: "Repairs" was why I was trying to call.

GetHuman-dawncre's review of Asurion customer service

GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dawncre: They are so dishonest .they never *Mentioned **days if they would train there employees to tellmyou all the important facts
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
GetHuman-dawncre: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dawncre: I'd give them a five out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
GetHuman-dawncre: For that I would say four out of five.
GetHuman: And finally- any advice for other Asurion customers?
GetHuman-dawncre: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dawncre taken from his Asurion customer service problem that occurred on November 27th, 2017.

Asurion

2.75 of 5 stars | 290 reviews

GetHuman-dawncre's Asurion Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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