Asurion: They shipped me a refurbished phone. I activate...
A Asurion customer review by GetHuman user ~Fuck asurion from November 20th, 2017
Background on ~Fuck asurion's case
GetHuman: ~Fuck asurion - can you tell our other Asurion customers when your case took place?
~Fuck asurion: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Fuck asurion a list of common Asurion problems)
~Fuck asurion: "Complaint" was why I was trying to call.
~Fuck asurion's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fuck asurion: They shipped me a refurbished phone. I activated it and had it less then ** hours. It was working just fine, then all of a sudden the screen went blue, &i it turned off. It wouldn't turn back on at all. Smh. So much for refurbished phones. Now they are sending me a new one. Lets hope this one doesn't randomly stop working,
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Fuck asurion: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fuck asurion: I'd give them a three out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Fuck asurion: For that I would say five out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Fuck asurion: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fuck asurion taken from his Asurion customer service problem that occurred on November 13th, 2017.