Asurion: To start I was transferred by my cell phone wit...
A Asurion customer review by GetHuman user ~Crysmyra from November 19th, 2017
Background on ~Crysmyra's case
GetHuman: ~Crysmyra - can you tell our other Asurion customers when your case took place?
~Crysmyra: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Crysmyra a list of common Asurion problems)
~Crysmyra: "Where to buy" was why I was trying to call.
~Crysmyra's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Crysmyra: To start I was transferred by my cell phone without telling my why (which was annoying) then I spoke with one lady and she said my insurance had been cancelled but upon looking at my acct said it should NOT have been cxled, she asked me to hold a moment while she corrected my account, the next think I know a man answers I go through everything with him, he ask me to hold, then another man picks up, of course I am terribly frustrated at this point and ask him why I have to go through this with * different people - so he HUNG UP ON ME. I called back told the rep that answered what happened and I am very frustrated and wanted a supervisor, the sup came resolved my issue with the insurance but then told me it would be * days before it would show active. After digging it came to light that * days since this is Thursday actually means * days since they don't work on weekends. So my insurance won't actually be reinstated until Tues. WHAT EVER HAPPENED TO CUSTOMER SERVICE!!!!! T-Mobie sti
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Crysmyra: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Crysmyra: I'd give them a four out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Crysmyra: For that I would say one out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Crysmyra: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Crysmyra taken from his Asurion customer service problem that occurred on November 10th, 2017.