Asurion: first conversation ended when the phone was dis...
A Asurion customer review by GetHuman user ~silk from November 19th, 2017
Background on ~silk's case
GetHuman: ~silk - can you tell our other Asurion customers when your case took place?
~silk: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~silk a list of common Asurion problems)
~silk: "Returns" was why I was trying to call.
~silk's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~silk: first conversation ended when the phone was disconnected, call back and was told that my account is under review, when i ask why, i was told that someone will be calling me back within ** hours and then the phone will be shipped out the following so i might not receive my replacement phone until monday. this is my first time calling in over * years and this is how i'm greeted. not a happy individual, and the person on the end sound as if she wanted to go home. very, very disappointed. problem wasn't solved, nor were they polite and mannered.
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~silk: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~silk: I'd give them a five out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~silk: For that I would say one out of five.
GetHuman: And finally- any advice for other Asurion customers?
~silk: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~silk taken from his Asurion customer service problem that occurred on November 14th, 2017.