Asurion: I waited approximately * months for a refund. I...
A Asurion customer review by GetHuman user GetHuman-303293 from November 19th, 2017
Background on GetHuman-303293's case
GetHuman: GetHuman-303293 - can you tell our other Asurion customers when your case took place?
GetHuman-303293: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-303293 a list of common Asurion problems)
GetHuman-303293: "Returns" was why I was trying to call.
GetHuman-303293's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-303293: I waited approximately * months for a refund. I called over * times, every time feeling like I had to start from scratch. Many times I called they said there "system was down." The service is absolutely ***% ridiculuous.
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
GetHuman-303293: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-303293: I'd give them a two out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
GetHuman-303293: For that I would say one out of five.
GetHuman: And finally- any advice for other Asurion customers?
GetHuman-303293: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-303293 taken from his Asurion customer service problem that occurred on November 13th, 2017.