Asurion: person on the other line kept applogizine for n...
A Asurion customer review by GetHuman user ~louie from November 22nd, 2017
Background on ~louie's case
GetHuman: ~louie - can you tell our other Asurion customers when your case took place?
~louie: Yes I can. It was late at night, on November 17th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~louie a list of common Asurion problems)
~louie: "Technical support" was why I was trying to call.
~louie's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~louie: person on the other line kept applogizine for no reason she was very hard to understand and would not let me talk I just wanted to ask a question as to how long this would take to resolve due to I have a handy cap son who would like his phone asap she hung up phone and did not tell me if she would send forms to me or when she would send forms I was not aware all this red tape was going to happen when I needed my sons cell fixed *repaired or exchanged I will now look for other insurense with this cell like apple store this would have never happened
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~louie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~louie: I'd give them a four out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~louie: For that I would say five out of five.
GetHuman: And finally- any advice for other Asurion customers?
~louie: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~louie taken from his Asurion customer service problem that occurred on November 17th, 2017.