Asus: Had a defective router. Took * weeks to get an...
A Asus customer review by GetHuman user ~Asus Hater from November 27th, 2017
Background on ~Asus Hater's case
GetHuman: ~Asus Hater - can you tell our other Asus customers when your case took place?
~Asus Hater: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Asus Hater a list of common Asus problems)
~Asus Hater: "Account Access" was why I was trying to call.
~Asus Hater's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Asus Hater: Had a defective router. Took * weeks to get an RMA* because tech's were incompetent. Shipped item as directed. Tried to get status and told RMA * didn't exist. Tried * more times to speak with a tech via phone and email to no avail. Finely googled where I shipped router. Spoke to someone there. They got new RMA and returned router. Needed help setting up router. Spoke to * more techs via phone and Chat. Chat changes suggested took me off internet and I was forced to use restore point to get back on. Finely got a tech that knew what she was doing and reestablished router. Never buy anything Asus again.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Asus Hater: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Asus Hater: I'd give them a five out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Asus Hater: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~Asus Hater: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Asus Hater taken from his Asus customer service problem that occurred on November 19th, 2017.