Asus: It was horrible customer service. I called to f...

A Asus customer review by GetHuman user ~Anonymous from November 19th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Asus customers when your case took place?
~Anonymous: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Asus, and if so, how?
~Anonymous: I used the 877-339-2787 number I found for on the GetHuman Asus customer phone number page I was on: Asus Customer Service Phone Number
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Asus problems)
~Anonymous: "Warranty Claim" was why I was trying to call.

~Anonymous's review of Asus customer service

GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: It was horrible customer service. I called to find out why my internet wasn't connecting and my representative stuttered through an endless loop of vague comments that were of no help even after I repeated myself several times that I couldn't even pull up what he was talking about. Worst customer service i've ever had.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Asus customer service problem that occurred on November 14th, 2017.

Asus

2.08 of 5 stars | 193 reviews

~Anonymous's Asus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Asus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Asus in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!