Asus: The phone numbers listed for international loca...
A Asus customer review by GetHuman user ~split from November 9th, 2017
Background on ~split's case
GetHuman: ~split - can you tell our other Asus customers when your case took place?
~split: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~split a list of common Asus problems)
~split: "Device Support" was why I was trying to call.
~split's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~split: The phone numbers listed for international locations on the Asus site are all false. All of them. It is ludicrous that they purposely publish bogus information like this. This is not a company that is interested in long term success. Your investment dollars would be poorly spent. I buy a lot of computers, a lot, really a lot, but there will be no more from ASSES. (if you are slow on the uptake, that last word there was not a spelling error or a typo. I don't make spelling errors or typos and I don't use broken English.)
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~split: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~split: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~split: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~split: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~split taken from his Asus customer service problem that occurred on November 3rd, 2017.