Asus: There is an obvious English language problem...
A Asus customer review by GetHuman user ~beverly0807 from November 18th, 2017
Background on ~beverly0807's case
GetHuman: ~beverly0807 - can you tell our other Asus customers when your case took place?
~beverly0807: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~beverly0807 a list of common Asus problems)
~beverly0807: "Technical support" was why I was trying to call.
~beverly0807's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beverly0807: There is an obvious English language problem. The first rep said they don't warranty monitors, but Amazon.com says it's warranteed for * years. The second rep told me go to a website to register the warranty, but the website she sent me to only allows you to setup an account with Asus. Well, I won't be buying Asus products!
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~beverly0807: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beverly0807: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~beverly0807: For that I would say two out of five.
GetHuman: And finally- any advice for other Asus customers?
~beverly0807: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beverly0807 taken from his Asus customer service problem that occurred on November 16th, 2017.